FAQs

How can I contact Johnpierre ?

You can email us at info@johnpierre.net where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

 We ship from Hong Kong and UK .

Can I change or cancel my order?

As we aim to process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After this time, we are unable to make modifications as your order may already be in processing or shipped.

If the 12-hour window has passed, don’t worry — you can still return the order once it is delivered, in accordance with our 30-Day Return Policy.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-4 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 4-10 business days to arrive once order is processed.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@johnpierre.net

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our best to resolve your case as soon as possible.